What is IssueCentre?

IssueCentre is the latest in Helpdesk ticketing software designed for the web and with your needs in mind. Its ease of use, rich functionality and Web 2.0 experience makes other helpdesk systems feel clunky, dated and worst of all ... complicated.

What's most important?

Creating, Finding and Updating tickets is core to everything. That's why we make sure it's easy, logical, fast and, configurable. Your agents will love it.

Full Featured

As well as core ticketing we've got all the supporting functions you'd expect of a full featured ticketing system. From notifications, to surveys, a customer service portal, and so much more - we've got the lot.

Share the Knowledge

In any business, information is key. In a team environment, sharing gathered information is crucial to success. IssueCentre's fully integrated knowledgebase provides easy access to your FAQ's, tips and fixes ensuring fast high quality responses to your customers.

Control your Email

Central control of your email is vital to prevent cutting and pasting errors and for full audit tracking. Inbound emails are presented as a shared, managed Inbox and Outbound emails are added to the ticket history.

Focus your resources

IssueCentre has many built-in features to support your management. Pro-active Service Level tracking ensures that contractual obligations are met. Drill-down reports visually display statistics that aid trend analysis and management assessments. The dashboard gives a runtime overview of the current status.

See More

Take a free trial or watch a demo today to see how you could benefit from IssueCentre - "Ticket Management as it should be".